Privacy Policy

At HEART CHOICE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or place an order from https://theheartchoice.com/.

1. Information We Collect

We may collect the following information when you browse our website, create an account, contact us, or place an order:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• City, state, country, and pin code
• Order details and purchase history
• Payment status and transaction reference details
• Messages, reviews, feedback, or support requests sent by you
• Device information, browser type, IP address, and website usage data

2. How We Use Your Information

HEART CHOICE uses customer information for genuine business, order, support, and legal purposes, including:

• To process, confirm, pack, and deliver your orders.
• To share order confirmation, shipping updates, and delivery information.
• To contact you regarding your order, payment, return, refund, or exchange request.
• To provide customer support and respond to your queries.
• To improve our website, products, services, and shopping experience.
• To detect and prevent fraud, misuse, unauthorized transactions, or website abuse.
• To send offers, updates, or promotional communication where permitted.
• To comply with tax, accounting, legal, or regulatory requirements.

3. Payment Information

We do not store your complete debit card, credit card, UPI, net banking, wallet, or sensitive payment details on our website. Online payments are processed through secure third-party payment gateway providers.

Payment gateway providers may collect and process payment information according to their own privacy policy, security standards, and legal requirements.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share necessary information with trusted service providers only to complete orders, payments, delivery, customer support, or legal requirements.

Your information may be shared with:

• Courier and logistics partners for order delivery.
• Payment gateway providers for payment processing.
• Website hosting, technical, and security service providers.
• Customer support and communication service providers.
• Legal, tax, government, or regulatory authorities, if required by law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, improve website performance, and understand customer behavior.

You can disable cookies from your browser settings. However, some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no internet-based platform can guarantee 100% security. You are responsible for keeping your account login details and password confidential.

7. Data Retention

We may retain your personal information for as long as necessary to complete your orders, provide customer support, maintain business records, prevent fraud, resolve disputes, and comply with legal, tax, accounting, or regulatory requirements.

8. Marketing Communication

We may send you order updates, service messages, product updates, offers, or promotional communication through email, SMS, WhatsApp, or phone call, where permitted.

You may request to stop receiving promotional communication by contacting us. Please note that important order-related messages may still be sent when required.

9. Your Rights

You may contact us to:

• Access the personal information we hold about you.
• Request correction of incorrect or incomplete information.
• Request deletion of your personal information, subject to legal and business requirements.
• Withdraw consent for promotional communication.
• Raise privacy-related questions, concerns, or complaints.

10. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, or external tools. HEART CHOICE is not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reading the privacy policy of any third-party website before sharing personal information.

11. Children’s Privacy

Our website is intended for general users and online shoppers. We do not knowingly collect personal information from children. If you believe that a child has shared personal information with us, please contact us and we will take suitable action.

12. Policy Updates

HEART CHOICE may update this Privacy Policy from time to time. Any changes will be posted on this page. We recommend reviewing this page regularly to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us:

• Email: heartchoice168@gmail.com
• Website: https://theheartchoice.com/
• Business Name: HEART CHOICE

This Privacy Policy is effective from the date it is published on this website.