At HEART CHOICE, customer satisfaction is important to us. We carefully check and pack every artificial jewellery order before dispatch. Please read our refund policy carefully before placing an order.
Important: Refund requests are accepted only for eligible cases such as damaged product, defective product, wrong product, or missing item, subject to verification.
You may request a refund or replacement if:
The issue must be reported to us within 7 days of delivery.
To verify the issue and process your request, we may ask for:
Refund or replacement approval depends on successful verification of the issue.
Refunds may not be accepted in the following cases:
After verification, HEART CHOICE may offer one of the following solutions depending on the case:
| Refund Stage | Estimated Timeline |
|---|---|
| Request review and verification | 2 to 4 business days after receiving complete proof |
| Refund approval | After successful verification |
| Refund processing from our side | 5 to 7 business days after approval |
| Bank/payment gateway credit time | May take additional time depending on bank or payment provider |
Refund timelines may vary depending on your bank, UPI provider, card issuer, or payment gateway.
Approved refunds are generally processed to the original payment method used during the order. For Cash on Delivery orders, if applicable, we may request valid bank account or UPI details to process the refund.
In some cases, we may arrange reverse pickup through our courier partner. If reverse pickup is not available at your location, you may be asked to self-ship the product to the address shared by our support team.
The product must be returned in unused condition with original packaging, invoice, tags, and all accessories included.
If you want to cancel an order, please contact us as soon as possible. Orders can be cancelled only before dispatch. Once the order is dispatched, cancellation may not be possible and the return/refund process will apply as per this policy.
If an eligible prepaid order is cancelled before dispatch, the refund will be processed to the original payment method after confirmation.
If you receive a damaged, defective, or wrong product, please contact us within 7 days of delivery with order details, photos, and an unboxing video. After verification, we will guide you with the next steps for replacement or refund.
For refund-related support, please contact us:
This refund policy may be updated from time to time. The latest version will always be available on this page.