At HEART CHOICE, we make every effort to deliver artificial jewellery products safely and correctly. Please read our return and exchange policy carefully before placing an order.
Return window: Return, exchange, or replacement requests must be raised within 7 days of delivery.
You may request a return, exchange, or replacement in the following cases:
To be eligible for return or exchange, the product must meet the following conditions:
If you receive a damaged, defective, wrong, or missing product, please contact us within 7 days of delivery. To verify the issue, we may request:
After verification, we may offer a replacement, exchange, refund, or other suitable solution depending on the case and product availability.
If the product is correct and not damaged, but you still wish to return it because you do not like it or no longer need it, you may raise a return request within 7 days of delivery.
In such cases, the product must be unused and in original condition. Shipping charges and a restocking fee may be deducted from the refund amount as explained below.
For returns where there is no mistake from HEART CHOICE, the following deductions may apply:
| Return Reason | Deduction |
|---|---|
| Damaged, defective, wrong, or missing product verified by us | No restocking fee |
| Customer does not like the product / no longer needs the product | Shipping charges and 25% restocking fee may be deducted |
| Incorrect address, refused delivery, or customer unavailable | Shipping or re-shipping charges may apply |
Return or exchange requests may not be accepted in the following cases:
In eligible cases, we may arrange reverse pickup through our courier partner. If reverse pickup is not available at your location, you may be asked to self-ship the product to the return address provided by our support team.
Please do not send any product back without confirmation from HEART CHOICE support.
After receiving the returned product, our team will inspect the item and verify whether it meets the return or exchange conditions. If approved, we will process the replacement, exchange, refund, store credit, or coupon as applicable.
Replacement or exchange is subject to product availability. If the same product is unavailable, we may offer an alternative product, store credit, coupon, or refund after discussion with you.
Once the return is approved after inspection, eligible refunds are generally processed within 5 to 7 business days from our side. The final credit time may vary depending on your bank, UPI provider, card issuer, or payment gateway.
For complete refund details, please read our Refund Policy.
For return, exchange, or replacement support, please contact us:
This return and exchange policy may be updated from time to time. The latest version will always be available on this page.