At HEART CHOICE, we aim to deliver your artificial jewellery orders safely, securely and within the estimated delivery timeline. Please read our shipping policy carefully before placing an order.
Note: HEART CHOICE currently ships orders across India only.
Once your order is successfully placed, we usually process and dispatch it within 1 to 3 business days. Orders placed on Sundays or public holidays may be processed on the next working day.
After dispatch, delivery usually takes:
Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, high order volume, incorrect address details, or other circumstances beyond our control.
Shipping charges, if applicable, will be shown at checkout before you complete your order. Some orders may qualify for free shipping depending on ongoing offers, order value, or promotional campaigns available on our website.
We ship orders through trusted courier and logistics partners. The courier partner is selected based on your delivery location and service availability.
Once your order is dispatched, tracking details may be shared through SMS, email, WhatsApp, or your order account details, depending on the information provided at the time of purchase.
If you do not receive tracking details after dispatch, you can contact our support team for help.
All jewellery items are carefully packed to reduce the risk of damage during transit. We make reasonable efforts to ensure that your product reaches you in good condition.
Please ensure that the shipping address, phone number, and pin code provided at checkout are correct. If the courier is unable to deliver due to an incorrect address, unavailable recipient, unreachable phone number, or refusal to accept delivery, the order may be returned to us.
In such cases, re-shipping may be possible after confirmation, and additional shipping charges may apply.
If you receive a damaged, defective, or wrong product, please contact us within 7 days of delivery. To help us verify the issue, we may request clear photos and an unboxing video of the package.
For complete details, please read our Return Policy and Refund Policy.
While we try our best to deliver orders on time, delays may happen due to courier issues, festivals, strikes, natural events, weather conditions, or other unavoidable reasons. In case of unusual delay, you may contact us and we will help you with the latest order status.
For shipping-related questions, order tracking, or delivery support, you can contact us:
This shipping policy may be updated from time to time. The latest version will always be available on this page.